Refund policy

Return, Refund & Exchange Policy

Last Updated: September 16, 2026

At Trackfit, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, or different from what you ordered, we are happy to assist you with an exchange.

Please read the following policy carefully before placing your order.

1. Exchange Policy

Trackfit offers exchange only for eligible products. We do not offer refunds for products that customers simply dislike, change their minds about, or order incorrectly.

An exchange may be requested only in the following situations:

  • The product received is damaged or defective.

  • The wrong product, colour, or size was sent due to our error.

  • The product received is significantly different from the product description or order placed.

  • The product has a verified manufacturing or quality issue.

Note: Minor variations in colour may occur due to lighting, photography, or differences in screen displays. These variations do not automatically qualify for an exchange.

2. Exchange Eligibility

To be eligible for an exchange, the following conditions must be met:

  • The exchange request must be submitted within 7 days of delivery.

  • The product must be unused, unworn, unwashed, and in its original condition.

  • All original tags, labels, packaging, and accessories must be intact.

  • The product must not have any stains, perfume smell, alterations, or signs of wear.

  • The customer must provide clear photos or videos showing the issue, if requested.

  • The product must be returned for inspection before an exchange is approved.

Products that do not meet these conditions may be rejected for exchange.

3. Non-Exchangeable Situations

Exchange requests will not be accepted in the following cases:

  • The customer does not like the product after receiving it.

  • The customer changes their mind.

  • The customer orders the wrong size and the product has no defect.

  • The customer selects the wrong colour or product by mistake.

  • The product has been worn, washed, altered, damaged, or used.

  • The exchange request is made after the 7-day exchange window.

  • The product is returned without its original tags or packaging.

  • The product is damaged due to improper use or handling.

4. How to Request an Exchange

To request an exchange, please follow these steps:

  1. Contact our customer support within 7 days of delivery.

  2. Share your order number, registered mobile number, and a description of the issue.

  3. Provide clear photos or videos of the product and the problem, if requested.

  4. Our team will review your request and confirm whether it qualifies.

  5. If approved, we will provide instructions for the return and exchange process.

Do not send any product back without receiving exchange approval from our team.

5. Exchange Process

Once your exchange request is approved:

  • The product may be collected by our delivery partner or you may be provided with return instructions.

  • The returned product will be inspected by our team.

  • If the product meets the exchange conditions, a replacement will be processed.

  • The replacement will be shipped subject to product availability.

  • If the requested replacement is unavailable, we may offer an alternative product or another suitable resolution.

The exchange process may take approximately 7–15 business days after the returned product is received and approved. Timelines may vary depending on the delivery location and courier service.

6. Exchange Shipping Charges

If the exchange is approved due to a damaged, defective, or incorrect product sent by Trackfit, we will make reasonable arrangements for the exchange shipping.

If an exchange is requested for any other reason, shipping charges may apply, where applicable.

Any applicable charges will be communicated before proceeding.

7. Refund Policy

Trackfit does not offer refunds for eligible or non-eligible return requests.

We provide exchanges only in accordance with the conditions mentioned in this policy.

Refunds will not be issued for:

  • Products the customer does not like.

  • Change-of-mind requests.

  • Incorrect size selection by the customer.

  • Incorrect colour or product selection by the customer.

  • Products that have been worn, washed, or used.

  • Orders outside the eligible exchange period.

In exceptional circumstances where an exchange is not possible due to a verified issue or unavailability, Trackfit may review the matter and determine an appropriate resolution at its discretion.

8. Order Cancellation

Orders may be cancelled only before they are dispatched, subject to approval.

Once an order has been shipped, cancellation may not be possible. Please contact our customer support as soon as possible if you wish to cancel an order.

9. Wrong or Missing Items

If you receive an incorrect or incomplete order, please contact us within 48 hours of delivery with your order number and clear photos or an unboxing video, if available.

Our team will investigate the issue and assist with an appropriate resolution.

10. Important Notes

  • Please check your order details carefully before placing an order.

  • We recommend recording an unboxing video when opening your parcel, especially if you suspect damage or missing items.

  • Exchange approval is subject to verification and compliance with this policy.

  • Delivery timelines for replacement products may vary.

  • This policy applies only to purchases made through the official Trackfit store.

11. Contact Us

For exchange-related queries, please contact our customer support.

Store: Trackfit
Website: trackfit.shop
Customer Support: Contact us through the details provided on our website.

We will be happy to assist you with eligible exchange requests.