Shipping policy

Shipping Policy

Last Updated: September 16, 2026

At Trackfit, we aim to deliver your orders safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through trackfit.shop.

1. Shipping Locations

We currently ship orders to serviceable locations across India.

Delivery availability may depend on the courier service and the PIN code provided at checkout. If a location is not serviceable, we will inform you as soon as possible.

2. Order Processing Time

  • Orders are generally processed within 1–3 business days after order confirmation.

  • Orders placed on Sundays, public holidays, or during major sale periods may require additional processing time.

  • Once your order is dispatched, you will receive shipping or tracking information where available.

Business days do not include Sundays and applicable public holidays.

3. Estimated Delivery Time

After dispatch, orders are generally delivered within:

Delivery Location Estimated Delivery Time
Metro cities 2–5 business days
Other cities and towns 3–7 business days
Remote or difficult-to-service areas 5–10 business days

These are estimated timelines, not guaranteed delivery dates. Actual delivery may vary depending on the courier partner, destination, weather, and other logistical conditions.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you place your order.

Any free-shipping offers will be subject to the terms and conditions of the relevant promotion.

5. Order Tracking

Once your order has been dispatched, tracking details may be shared through email, SMS, WhatsApp, or other available communication channels.

You can use the tracking information provided to check your shipment status.

Tracking updates may take some time to appear after dispatch.

6. Delivery Delays

While we work to deliver orders within the estimated timeline, delays may occur due to:

  • Courier or logistics issues.

  • Incorrect or incomplete address details.

  • Incorrect PIN code or phone number.

  • Weather conditions or natural events.

  • Public holidays or high-order volumes.

  • Regional restrictions or service disruptions.

  • Unsuccessful delivery attempts.

  • Circumstances beyond our reasonable control.

If your order is delayed, please contact our customer support and we will assist you in checking its status.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information, including:

  • Full name.

  • Complete address.

  • Correct PIN code.

  • Active mobile number.

Trackfit is not responsible for delivery failures caused by incorrect or incomplete information provided by the customer.

If an order is returned due to an incorrect address or repeated failed delivery attempts, additional shipping charges may apply for re-shipping, where applicable.

8. Failed Delivery Attempts

Our courier partner may make multiple delivery attempts depending on the service and location.

Please ensure that someone is available to receive the order and that your phone number remains reachable.

If delivery fails after the courier's attempts, the order may be returned to the sender.

9. Cash on Delivery Orders

For Cash on Delivery (COD) orders:

  • Payment must be made to the delivery partner at the time of delivery.

  • Please ensure the recipient is available with the required payment.

  • COD availability may depend on the delivery PIN code and other eligibility conditions.

  • We may contact you to verify COD orders before dispatch.

10. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within the applicable period mentioned in our Return, Refund & Exchange Policy.

We may request photos, videos, order details, or other information to verify the issue.

Eligible cases will be handled according to our exchange policy.

11. Missing Items or Delivery Issues

If your parcel appears damaged, opened, or incomplete upon delivery, please document the issue and contact our customer support as soon as possible.

For missing products or incorrect orders, provide your order number and relevant details so our team can investigate and assist you.

12. Contact Us

For shipping-related questions, order tracking, or delivery assistance, please contact us.

Store: Trackfit
Website: trackfit.shop
Customer Support: Contact us through the contact details listed on our website.