Terms of service

Terms of Service

Last Updated: September 16, 2026

Welcome to Trackfit. These Terms of Service (“Terms”) govern your use of our website, trackfit.shop, and your purchase of products from our store.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. General Information

This website is operated by Trackfit.

Throughout the site, the terms “we,” “us,” and “our” refer to Trackfit. Trackfit offers this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of these Terms.

2. Eligibility and Use of the Website

By using this website, you confirm that:

  • You are legally capable of entering into an agreement, or you are using the website with the involvement and permission of a parent or legal guardian where required.

  • The information you provide is accurate and complete.

  • You will use the website only for lawful purposes.

  • You will not misuse, disrupt, or attempt to gain unauthorized access to the website.

We reserve the right to refuse service, cancel orders, or restrict access where reasonably necessary, including in cases of suspected fraud, misuse, or violation of these Terms.

3. Products and Product Information

We make reasonable efforts to display our products, colours, sizes, descriptions, and images as accurately as possible.

However:

  • Actual colours may vary depending on your device, screen settings, lighting, and photography.

  • Product measurements may have minor variations.

  • Product availability may change without prior notice.

  • We reserve the right to correct errors in product descriptions, pricing, or availability.

We do not guarantee that product images will appear exactly the same on every device.

4. Pricing and Payment

All prices displayed on our website are in Indian Rupees (INR) unless stated otherwise.

  • Prices may change without prior notice.

  • Applicable taxes, shipping charges, or other fees, if any, will be displayed during checkout or communicated before order confirmation.

  • Customers are responsible for providing accurate billing and shipping information.

  • We reserve the right to correct pricing errors and cancel affected orders where necessary.

Payment must be successfully completed through the payment methods available on our website, unless Cash on Delivery is offered for the order.

5. Order Placement and Acceptance

When you place an order, you are submitting a request to purchase the selected products.

After placing an order, you may receive an order confirmation. This confirmation does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right to:

  • Accept or decline an order.

  • Cancel an order due to product unavailability, pricing errors, payment issues, suspected fraud, or other operational reasons.

  • Contact you to verify order details.

  • Limit quantities purchased by a customer where reasonably necessary.

If we cancel a prepaid order, any applicable refund will be handled in accordance with our refund policy and applicable law.

6. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timelines displayed on our website or communicated at checkout.

However, delivery timelines may be affected by:

  • Courier delays.

  • Incorrect or incomplete shipping information.

  • Weather conditions.

  • Public holidays.

  • Regional restrictions.

  • Unforeseen logistical or operational circumstances.

Trackfit is not responsible for delays caused by circumstances beyond our reasonable control. If an order is delayed, please contact our customer support so we can assist you.

7. Returns, Refunds, and Exchanges

Our return, refund, and exchange procedures are governed by our Return, Refund & Exchange Policy.

Trackfit generally follows an exchange-only policy for eligible issues, such as receiving a damaged, defective, or incorrect product.

Please review the complete policy before placing an order:

Return, Refund & Exchange Policy: Available on our website.

Nothing in our policies limits any rights or remedies that cannot legally be excluded under applicable law.

8. Order Cancellation

You may request cancellation before your order is dispatched by contacting our customer support.

Once an order has been dispatched, cancellation may not be possible.

If a cancellation is approved, any applicable refund will be processed according to our refund policy and applicable law.

9. Customer Responsibilities

When using our website or placing an order, you agree to:

  • Provide accurate name, phone number, email, and shipping details.

  • Ensure someone is available to receive the order where required.

  • Check the product and order details carefully before placing an order.

  • Not use false information or fraudulent payment methods.

  • Not place orders with the intention of misusing, abusing, or defrauding our services.

  • Follow all applicable laws while using our website.

If incorrect information causes a delivery failure, additional charges or re-shipping requirements may apply where permitted by law.

10. Intellectual Property

All content on this website, including but not limited to:

  • Brand name and logo.

  • Product images.

  • Website design.

  • Text and descriptions.

  • Graphics and visual elements.

  • Layout and other original content.

is owned by or licensed to Trackfit and is protected by applicable intellectual-property laws.

You may not copy, reproduce, modify, distribute, sell, or use our content for commercial purposes without prior written permission.

11. Third-Party Services and Links

Our website may use third-party services, including payment gateways, shipping providers, analytics tools, and other service providers.

These services may have their own terms and privacy policies. Trackfit is not responsible for the independent policies or practices of third-party services, except as required by applicable law.

Our website may also contain links to third-party websites. We are not responsible for the content, availability, or practices of those websites.

12. Privacy and Personal Information

Your use of our website and the information you provide to us are also governed by our Privacy Policy.

We may collect and use information necessary to process orders, provide customer support, arrange delivery, process payments, and improve our services, in accordance with applicable law.

Please review our Privacy Policy for more information.

13. Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, or other details.

We reserve the right to correct such errors and update information at any time without prior notice.

If an error affects an order you have placed, we may contact you to explain the issue and provide an appropriate resolution in accordance with applicable law.

14. Prohibited Uses

You may not use our website:

  • For any unlawful or fraudulent purpose.

  • To violate applicable laws or regulations.

  • To infringe our intellectual-property rights or those of others.

  • To transmit malicious code or harmful content.

  • To interfere with the security or operation of our website.

  • To collect or misuse other users’ personal information.

  • To submit false, misleading, or fraudulent order information.

We reserve the right to take appropriate action against prohibited use.

15. Disclaimer and Limitation of Liability

To the extent permitted by applicable law, Trackfit will not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.

We do not guarantee that our website will always be uninterrupted, error-free, secure, or available at all times.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

16. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Trackfit, its representatives, and service providers from claims, losses, liabilities, or expenses arising from:

  • Your violation of these Terms.

  • Your unlawful use of the website.

  • Your infringement of third-party rights.

  • Information or content you submit that causes harm or violates applicable law.

17. Governing Law and Dispute Resolution

These Terms shall be governed by the laws applicable in India.

Any disputes arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the appropriate courts, subject to applicable law and any mandatory consumer-protection rights.

18. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

19. Contact Us

If you have any questions about these Terms of Service, please contact us.

Store: Trackfit
Website: trackfit.shop
Customer Support: Contact us through the contact details listed on our website.