Shipping policy

Shipping Policy

Last Updated: 9/11/24

At trackfit, we strive to provide you with fast and reliable shipping services. Please read the following shipping policy to understand how we process, ship, and deliver your orders.

1. Order Processing Time

  • Order Processing: All orders are processed within 1-3 business days of being placed. Orders are processed and shipped Monday through Friday (excluding weekends and public holidays).
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email with the details of your purchase. After your order is shipped, you will receive a shipping confirmation email with tracking information (if available).

2. Shipping Rates & Methods

We offer a variety of shipping options based on your location. Shipping rates are calculated at checkout and depend on your delivery address, the weight of the items, and the shipping method selected.

Shipping options include:

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-3 business days.
  • Express Shipping: Estimated delivery within 1-2 business days (available for certain locations).

Note: Shipping times are estimates and may vary depending on your location and shipping carrier. Shipping delays may occur due to weather, holidays, or other circumstances beyond our control.

3. Domestic Shipping (Within Pakistan)

  • We currently offer domestic shipping to all locations within Pakistan.
  • Shipping costs are calculated at checkout based on the size and weight of your order.
  • Free Shipping: We offer free standard shipping on all orders over 5000 pkr , within Pakistan.

4. International Shipping

  • We currently offer international shipping to select countries. To see if we ship to your location, please check at checkout or contact our customer service team for assistance.
  • International shipping rates vary depending on the destination country, the size and weight of the items, and the shipping method selected.
  • Please note that customs duties, taxes, and import fees may apply depending on the destination country. These fees are the responsibility of the customer and are not included in our shipping charges.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment directly through the carrier’s website.

Please note that tracking information may take 24-48 hours to become available after your order has been shipped.

6. Shipping Delays

  • While we make every effort to process and ship orders quickly, shipping delays may occur due to factors such as weather, carrier issues, holidays, or customs processing (for international orders).
  • We are not responsible for delays caused by the carrier, but we will assist you in tracking your order and resolving any issues.
  • If you have not received your order within the expected delivery window, please contact us at [Your Contact Email or Phone].

7. Missing or Lost Packages

  • If your package is marked as delivered but you have not received it, please check with neighbors, building management (if applicable), or local post office to see if it was delivered to a different location.
  • If you still cannot locate the package, please contact the carrier directly for assistance. We are also happy to help you investigate the issue.
  • Unfortunately, we are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. However, we will work with you to resolve the issue and provide guidance where possible.

8. Incorrect Shipping Address

  • Please ensure that your shipping address is entered correctly when placing your order. We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.
  • If you realize there is an error in your shipping address, please contact us immediately at trackfitofficial@gmail.com so we can try to update the information before your order ships. Once the order has been processed and shipped, we cannot change the address.

9. Shipping to P.O. Boxes

  • We do ship to P.O. Boxes for domestic orders. However, please note that some carriers may not deliver to P.O. Boxes, in which case we will contact you to arrange an alternative shipping method.

10. Packaging

  • We take care in packaging your items to ensure they arrive in excellent condition. If you receive a damaged item, please refer to our Return and Refund Policy [link] for instructions on how to return or exchange the item.

11. Customer Service

If you have any questions or concerns about your order, shipping, or need assistance with tracking, please don’t hesitate to reach out to us at:

  • Email: trackfitofficial@gmail.com
  • Phone: +923234484688
  • Business Hours: available 24/7

12. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page and will apply to all orders placed after the date of posting. Please review this policy periodically for any updates.